Shipping policy
SHIPPING POLICY
Thank you for shopping with skinflict. store, Please read the details below regarding our shipping options, delivery times, and order tracking.
ORDER PROCESSING
All orders are processed within 1-3 business days of payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
DOMESTIC SHIPPING (South Africa)
We offer two shipping options for customers within South Africa:
- Express Shipping – R150.00
Estimated delivery: 1-2 business days
- Standard Shipping – R100.00
Estimated delivery: 3-5 business days
FREE Standard Shipping on all orders of R770.00 and above
Delivery times are calculated from the date of dispatch, not the date the order is placed.
INTERNATIONAL SHIPPING
We are proud to offer international shipping to select countries outside South Africa at a flat rate of R310.00.
Estimated delivery times for international orders vary by destination and will be provided at checkout or after your order has been dispatched.
If you do not see your country available at checkout, international shipping to your region may not yet be enabled. Please contact us at [sosomakhuvha40@gmail.com] and we will let you know if and when shipping to your location becomes available.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email/SMS containing your tracking number so you can follow your delivery every step of the way.
SHIPPING DELAYS
While we work with trusted courier partners to ensure timely delivery, please note that delays may occasionally occur due to factors beyond our control, including customs processing, courier volume, weather, or public holidays. We appreciate your understanding.
INCORRECT ADDRESSES
Please ensure your shipping address is complete and correct at checkout. Skinflict is not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately at [support email] so we can attempt to correct it before dispatch.
LOST OR DAMAGED PACKAGES
All orders are shipped with tracking. If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and any relevant photos, and we will assist in resolving the issue.
CONTACT US
For any questions regarding your shipping or delivery, please reach out to us at [sosomakhuvha40@gmail.com].